Bovada launched in 2011 and is one of the more prominent names in online gambling. The site is available in English, Portuguese, Spanish and Chinese. US players are welcome, however certain states are restricted. The site offers both an online casino and sports-betting. They do not currently hold a gaming license.
Bovada is powered by RTG (Realtime gaming) as well as Betsoft and Rival. The casino features unique game variations with titles such as Arabian tales, Hobo’s hoard and Indiana Jane on offer. The site also has traditional table games and video poker, as well as titles such as European bingo and Sudoku box in the speciality section. Bovada is optimized for mobile gaming, instant play is available using a web browser, and players are also able to download the site software.
The deposit options for players are MasterCard, Money transfer, Visa and Bitcoin. When the time to withdraw arrives, bank transfer, cheque and Bitcoin are the available options. Transactions can be made securely, using the site’s 128-bit SSL encryption. Bank transfer withdrawals can take up to 10 days, while cheque payments may take up to 28 days. Note that there is a mandatory, initial 48-72 hour pending period on all transactions.
The casino offers a range of themed promotions, from blackjack Wednesdays, to Table mania Tuesdays and ongoing deposit bonuses.
Ongoing customer complaints feature issues relating to unclear and seemingly hidden bonus terms and conditions. Incidents of customer service representatives lacking product knowledge and not displaying a sense of urgency when dealing with customer complaints also feature heavily.