Now that Easter is over and people have gone back to their respective works, senior management at LeoVegas and Casumo casino is perturbed and wish that the holiday season continued for a few more days. Both these operators have come under the wrath of Rob Davies at the Guardian newspaper.
Davies came up with a story late last night where he wrote regarding a woman who has ‘obvious’ gambling addiction. However, both Casumo and Leo Vegas casino lured and offered the woman incentives so that she could keep on playing at the respective online casinos.
The woman who is in question is 42 years of age and her name is Katie (not her actual name). She has brought accusations against both the casinos for ignoring her ‘obvious’ signs of addiction. In fact, both the casinos offered her lucrative bonuses so that she could keep on playing. Davies states that Katie was a successful accountant formerly. However, she sunk in considerable debts over nine credit cards while she played at both casinos using her accounts.
Same kind of story was touched upon on 11th April where there was news regarding “Culture Secretary Takes Aim at FOBT Games”.
In a write-up published in the Guardian, there is more background information regarding Katie. There is data as when she signed up for both the online casinos. She joined Casumo in 2017 and LeoVegas in the later part of 2017.
The Gambling Commission has fined both LeoVegas and Casumo casinos in the past. LeoVegas was fined in May 2018, when it had been subjected to a fine of heavy £600,000 after the casino was found to accept bets from various problem gamblers. Casumo on the other hand was fined with staggering £5.85M in November 2018 for failing to have effective safeguards for preventing money laundering and keeping consumers completely safe from any kind of gambling-related harm.
Katie lost over £100,000 from both the casinos and had considerable debt over 9 credit cards. This has stirred controversy and the senior management at both the casinos will not sit comfortably with this.
Davies goes forward in alleging that he has evidence which indicates that Katie had problems of gambling addiction. He also emphasizes that the betting companies should be alerted regarding problem gambling. There are many failed deposits and reversal of withdrawals so that Katie could continue playing at the casinos in question.
Katie was made a VIP at both the casinos and no ‘affordability’ checks were carried out on her. She was provided tickets for land based events like concerts at Wembley Arena etc.
There is more information about Katie which is interesting and worth reading in The Guardian by Davies. It has been found that some Casumo Casino employee called Katie as a ‘Prick’.
When LeoVegas was contacted by the newspaper, it refused to comment on individual cases. However, it said that the casino took safe gambling very seriously. It also follows strict procedures and policies for ensuring compliance with license conditions and legal obligations.
Spokesperson from Casumo casino did not comment much on Katie’s situation. It just mentioned that there are some details which are incorrect.